For nearly 40 years, Sandals has adhered to the highest standards of cleanliness and safety protocols. Their resorts have always been scrupulously cleaned and sanitized every hour of every day. But now more than ever, their existing industry-leading practices are being enhanced to include several pre-emptive cleanliness measures, guaranteeing guests the peace of mind to enjoy their vacation with the utmost confidence.

 

Top 18 Touch Point Practice

Sandals has undertaken a thorough research assessment of all points of guest contact throughout their resorts and this has enabled them to focus on integrated advanced hygiene practices at over eighteen key touch points including:

1. Arrival at our Airport Lounges
2. Guest Transfers to our resorts
3. Food & Beverage Outlets (Dining, Dining Rooms, Bars, Kitchens)
4. Housekeeping & Laundry
5. Elite Services (Butler Service, Club Sandals, Concierge)
6. Maintenance
7. Resort Activities (Aqua Center, Dive Boats, etc.)
8. Guest Rooms
9. Elevators
10. Swimming Pools and Spa Jacuzzi’s
11. Team Members Access Points
12. Fitness Centers
13. Bathrooms
14. Suppliers & Receiving
15. All Public Areas (Resort, Beach, etc.)
16. Back of House Areas (kitchens, store rooms, offices, etc.)
17. Red Lane Spa
18. HVAC Systems

This all-encompassing approach starts from the moment guests arrive, through to the entire on resort experience up until Sandals farewell.

 

New Ways Sandals is Safeguarding Your Stay

Their new Platinum Protocol of Cleanliness encompasses added health and wellbeing requirements across all points of contact at every resort, including common areas, all restaurants and kitchens, bars, guest rooms, activities, fitness centers, spas, and includes all behind-the-scenes operations.

They’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of the Caribbean in a friendly, clean and, most importantly, safe environment.

 

Exclusive Private Airport Lounges

As part of the five-star luxury experience, Sandals guests are never left to fend for themselves in crowded airports. Every guest is given access to the private lounge reserved for Sandals and Beaches guests only. Upon entering, guests will be given a dollop of hand sanitizer, complimentary mask and gloves and a cool drink in luxurious surroundings:

• The Sandals Lounge will be cleaned and sanitized every 30 minutes throughout the daily operation
• All Team Members will wear a mask while on duty, including drivers
• Additional sanitizing stations for guests and Team Members will be installed in the lounge
• In addition to wearing masks, taggers handling bags must also wear gloves and wash hands regularly
• All Luggage Porters are to wear mask and gloves
• All hard surfaces will be sanitized every hour throughout the daily operation
• Restrooms and food areas inside the lounge will be cleaned around the clock, every hour on the hour

 

Airport Transfers

Sandals only uses private transfers for all guests. They have reduced the number of guests transported in every type of vehicle to ensure proper social distancing.

In addition, every driver will be wearing a mask and gloves and will be provided with sanitizer for use by each guest. Vehicles will also be re-sanitized after every trip.

 

Precautionary Temperature Check at Check-In

Guests’ temperatures will be checked upon arrival to the resort as a precautionary measure. Temperatures exceeding 99.5F/37.5C will be considered out of range. Additional temperature checks may be done at the guest’s request or advice of the nurse on duty for the duration of stay.

 

New At-Home to In-Room Check-In

Guests can now check-in online, letting them skip the front desk and go directly to their room. As always, a refreshing welcome cocktail and personal anti-bacterial hand towel will be waiting for them, and now they’ll have individual in-room hand sanitizers, too.

 

New Certified Sandals Sanitized Guest Rooms

Sandals is introducing even more robust housekeeping measures to ensure a hospital-grade, sanitized environment according to the strictest protocols.

All linens will be cleaned every day, and all mattresses and pillows will have protectors that will be disinfected daily. After every room is thoroughly cleaned, the door will be locked, and a seal will be placed between the door and the casing to certify that no one else has entered until the guests arrive.

Accompanying bellman and/or butler will respray and disinfect both the inside and outside of door handle with disinfectant upon leaving the room:

• The introduction of additional hospital-grade disinfectants including: Virocid, Virkon, Lysol, Microquat, and Peroxide Multi-purpose. (May vary per island)
• Electrical aerosol sprayers for advanced cleaning
• The use of UV-LED black lighting equipment to inspect cleanliness
• Air duct sanitization in guest rooms upon every arrival and departure
• Steam-cleaning and sanitization of carpeting weekly
• Rooms’ wares (coffee cups, spoons, decanters) to be washed and sanitized in the main kitchen
• Housekeeping team will be equipped with PPE– disposable gloves, reusable mask, disposable protective aprons
• Housekeepers will consistently maintain all equipment care Standard Operating Procedures clean and sanitize all equipment (mops, mop buckets, dust bins, cart) with the recommended cleaning chemical and sanitizing agent
• Placement of anti-bacterial gels and soaps in each guest room
• Adherence to a Triple-Check Cleaning System

 

A Triple_Check System for Cleaning and Sanitization

While Sandals has always paid attention to the details, now each and every area of their resorts will be thoroughly cleaned and sanitized on an ongoing basis with a minimum of three inspections daily.

All public restrooms will be cleaned, sanitized and inspected on the half hour. And all restaurants will have a host providing hand sanitizer to guests before entering:

• All kitchens, bars, and restaurant dining rooms are continuously cleaned and sanitized
• All swimming pools and hot tubs are tested and treated and will adhere to triple-check protocols
• Additional hand sanitizing stations will be provided for guests and team members throughout the resorts
• All restaurant hosts will provide hand sanitizer to guests before entering
• All items that come in physical contact with guests or staff, including room cards, are sanitized before distribution

 

Physical Distancing Practices

Sandals has always been about romance, and that means their guests have the space to feel like it’s just the two of them, alone together. Many of their restaurants are open-air and bring in fresh breezes from the ocean. And now they’re introducing new ways to encourage our guests to maintain safe social distancing while still providing a relaxing resort experience. This includes:

• Extended check-in times between guests
• Safe distance table setups in our restaurants, bars, and on their beaches
• A nod and a smile will replace handshakes
• Only one couple at a time will be permitted in each elevator, with staff members taking alternate routes

 

Bars

• All Team Members will wear gloves and protective face masks • All bottles, bar equipment, beer taps and soda dispensers will be sanitized

 

Kitchens

• All Team Members will wear face masks and gloves • All food preparation and storage surfaces will be sanitized regularly throughout the day

 

For more information, please visit sandals.com

 

 

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