easyJet has launched a new app for ground crew, enabling them to provide even more on-the-spot support and information to customers anywhere in the airport terminal.

From check-in and issuing boarding passes to updating customer details, or making changes to a booking, ground crew will now be able to offer a host of services previously only available at a fixed desk, no matter where customers might need assistance.

While most customers choose to self-manage via the easyJet website or app, when ground crew are assisting customers at the airport, they can now do so more quickly and easily, with an app to support and resolve a range of queries without being at a fixed desk.

The app is being rolled out to ground crew across selected airports within easyJet’s full network of 157 airports in Europe and North Africa, following successful trials at London Gatwick, London Luton, Manchester, Belfast and Glasgow over the busy summer season. During this period, the airline flew over 30 million customers across the UK, Europe, and North Africa. During the trial, over 1,000 ground crew have used the app to check in more than 30,000 customers, issue over 40,000 boarding passes, and board more than three million customers.