Jet2.com and Jet2holidays have announced a new partnership with SignLive, giving customers the option to have their telephone conversations with the airline and tour operator translated into British Sign Language (BSL) in real time.  

The free service means that customers who are deaf or hard of hearing can now have their telephone conversations with Jet2’s Assisted Travel Team interpreted in real time by a qualified online BSL interpreter, who will relay the conversation via the SignLive app or web browser.

This partnership is the latest development from Jet2’s dedicated Assisted Travel Team, meaning that customers can contact Jet2 in a way that meets their needs, whether they are making a booking, planning a holiday, arranging a transfer or requesting airport assistance.  

To use the service, customers can simply register with SignLive for free via signlive.co.uk. Once they have signed up they can then call Jet2 in the UK, or while they are away, through the community directory.

The new partnership is part of Jet2.com and Jet2holidays’ Assisted Travel Service. The service aims to ensure that any customer who needs assistance can request it and utilise it with confidence and ease when they travel with the award-winning airline and tour operator.