Jet2holidays has become the first UK tour operator to enable customers to track their coach transfer to the departure airport in real time, giving customers added assurance which has already seen a significant reduction in call volumes.

The brand-new ‘Live Transfer Status’ functionality is rolling out to Jet2holidays customers taking a coach transfer back to their departure airport when returning home from their holidays across all destinations in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria.

The exclusive functionality is available to customers via the Jet2holidays app and provides them with all the information they need to know about their departure transfer in real-time, pick-up location, expected pick-up time (including revised information in the event of delays), pick-up progress and latest pick-up stop reached, driver name, and vehicle licence plate number.

Customers can view this information via the app from 30 minutes before their departure pick up time, when a ‘Live Transfer Status’ beacon will flash on their app, and they can then click it to view the information in real-time.  

Since starting to roll out the new technology earlier this month, Jet2holidays has reported a significant reduction in call volumes related to departure transfers, which is one of the biggest call drivers across the industry, both for tour operators and independent travel agents.  

Jet2holidays plans to expand the functionality across more destinations, including Greece, for Summer 26. 

In addition to announcing ‘Live Transfer Status’ for customers returning to their departure airport, Jet2holidays has also launched new functionality via its app which gives customers coach transfer information, including coach number and parking location, when they arrive into destination.