Jet2.com has been named as a Which? Recommended Provider, becoming the only UK airline to be given this prestigious status once again.

The leading leisure airline topped Which?’s annual survey of short-haul airlines yet again, after travelling customers gave Jet2.com the highest customer score out of all the short-haul airlines surveyed.

Which?’s survey of airlines is based on the insights of travellers who have flown in the past year, and who were then asked to rate their experiences against a range of criteria. This included customer service, value for money, punctuality, boarding experience, seat comfort, food and drink, cabin cleanliness and last-minute cancellations. In total, responses were received based on the traveller experiences on 10,775 flights.

Jet2.com was recognised for its customer service, receiving an impressive five stars out of five. Multiple respondents praised the company’s commitment to delivering exceptional customer service and the airline’s helpful and friendly staff.

In the categories for value for money, cabin cleanliness, cabin environment and boarding, Jet2.com received a score of four stars. Jet2.com also has among the lowest rate of last-minute cancellations of any airlines in the survey.

This latest accolade continues Jet2.com’s and Jet2holidays’ track record of achieving recognition from the consumer champion. The announcement means that the companies are named as a Which? Recommended Provider in every single category it is possible for them to be included in – seven categories in total. These are: 

• Airlines (Jet2.com) 
• Beach and Resort Holiday Providers (Jet2holidays) 
• All Inclusive Holiday Providers (Jet2holidays) 
• Family Holiday Providers (Jet2holidays) 
• Solo Holiday Providers (Jet2holidays) 
• City Breaks (Jet2CityBreaks) 
• Villas and Holiday Lets Abroad (Jet2Villas) 

Jet2.com and Jet2holidays also won Travel Brand of the Year at the Which? Travel Awards in 2022 and 2023, in recognition of the way they look after customers.