The International Air Transport Association (IATA) announced new guidance to assist airlines and handling agents to transport mobility aids safely and efficiently and improve the travel experience for passengers with disabilities.

Providing safe, reliable and dignified transport for passengers with disabilities is a priority for airlines that was reinforced by a unanimously approved Resolution at the 75th IATA Annual General Meeting in 2019., working with industry stakeholders and disability groups.

Key elements of the new guidance include:

• Better processes for booking and information exchange, including the use of Special Service Request (SSR) and Passenger Name Requirement (PNR) codes to give advance information on the specifications of mobility aids
• A recommendation to create an electronic mobility aid tag, fixed to the mobility aid and containing technical information which will help airlines and ground handlers transport the aid safely
• Advice to airlines on developing a communications toolkit for engaging with passengers with disabilities, including a clearly signposted and accessible website area
• Best practices for loading, collection and return of mobility aids
• A recommendation for dedicated specialized ramp personnel to be trained and deployed to handle mobility aids
• Guidance for how to properly resolve instances where mobility aids are damaged
• Revised and enhanced training of ground handlers and airline staff

The guidance reflects and builds on industry best practices and will continue to be revised and expanded prior to developing into industry standards. Other aspects include recommendations for airport designs to meet accessibility standards, as well as specific guidance to ensure compliance with the Dangerous Goods Regulations (for lithium-battery powered devices), in addition to step-by-step instructions on safely and securely loading mobility aids on board.

Access: IATA Guidance on the Transport of Mobility Aids